Terms of service

Here is a clean, compliant, and scannable Terms of Service template tailored for an e-commerce storefront operating in the UK (such as Sofi Flakes).

Important Note: This template is designed to comply with the UK Consumer Rights Act 2015 and the Electronic Commerce Regulations. Before publishing, make sure to fill in the placeholder text brackets [ like this ] with your specific business information.

Sofi Flakes – Terms of Service

Welcome to Sofi Flakes

This website (the "Site") is operated by Sofi Flakes. Throughout the site, the terms “we”, “us” and “our” refer to Sofi Flakes. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms of Service carefully before accessing or using our website.

1. Company Information

In accordance with UK law, our business details are as follows:

  • Business Name: Sofi Flakes

  • Registered Address: [Insert Registered Business Address, e.g., 123 High Street, London, EC1A 1BB]

  • Contact Email: [Insert Customer Support Email Address]

  • Company Registration Number: [Insert if applicable, or remove if sole trader]

  • VAT Registration Number: [Insert VAT number, or state "Not registered for VAT"]

2. Eligibility & Website Use

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or county of residence.

  • You may not use our products for any illegal or unauthorised purpose.

  • You must not transmit any worms, viruses, or any code of a destructive nature.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. Order Placement and Contract Formation

When you place an order online via Sofi Flakes, the contract between us is only formed when your order has been explicitly dispatched.

  • Order Acknowledgement: The automated confirmation email you receive immediately after placing an order is an acknowledgment, not a legal acceptance of your order.

  • Order Rejection: We reserve the right to refuse or cancel any order for reasons including, but not limited to: product stock unavailability, errors in pricing or product descriptions, or suspected fraudulent activity. If we cancel an order after payment has been processed, we will issue a full refund immediately.

4. Pricing and Payment

  • Currency: All prices displayed on our website are in Pounds Sterling (£) and are inclusive of UK VAT (where applicable) at the current rate.

  • Delivery Fees: Delivery costs are calculated and clearly displayed at checkout before you finalize your payment.

  • Price Adjustments: Prices for our products are subject to change without notice. However, changes will not affect orders that we have already accepted and dispatched.

5. Shipping and Delivery

We deliver to addresses within the United Kingdom [Optional: and select international locations].

  • Delivery Timescale: We aim to deliver all products within 30 days of your order confirmation, in accordance with UK consumer law, unless a specific alternative timeline is agreed upon at checkout.

  • Risk and Ownership: Risk of damage to or loss of the goods passes to you at the time of delivery to the specified address.

6. Right to Cancel & Returns (UK Consumer Contracts Regulations)

As a UK consumer, you have a statutory right to cancel your order within a 14-day "cooling-off" period without giving any reason.

  • The Timeline: The cancellation period expires 14 days from the day on which you (or a third party nominated by you) physically take possession of the goods.

  • How to Cancel: To exercise your right to cancel, you must inform us via a clear statement (e.g., an email to [Insert Email Address]).

  • Exemptions: Please note that the right to cancel does not apply to:

    • Goods that are perishable or deteriorate rapidly (e.g., certain food items if applicable).

    • Goods sealed for health protection or hygiene purposes, if they have been unsealed after delivery.

    • Customized or bespoke products.

  • Return Costs: You will be responsible for paying the direct cost of returning the items to us unless the items are faulty.

  • Refunds: We will process your refund within 14 days of receiving the returned goods back, or receiving proof that you have sent them back.

7. Faulty Goods (UK Consumer Rights Act 2015)

Every product we sell must be of satisfactory quality, fit for purpose, and as described.

  • If your goods arrive damaged or develop a manufacturing fault, you are entitled to a full refund within 30 days of delivery.

  • After 30 days (and up to 6 months), you are entitled to a repair or a replacement. If we cannot repair or replace the item, you may then be entitled to a partial or full refund.

8. Intellectual Property

All content included on this Site, such as text, graphics, logos, images, digital downloads, and data compilations, is the property of Sofi Flakes or its content suppliers and is protected by UK and international copyright laws. You may not extract, replicate, or use any part of the website contents without our express written consent.

9. Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be lawfully limited or excluded under English law.

Subject to the above, Sofi Flakes shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales (or Scotland/Northern Ireland if you reside there), and any disputes will be subject to the exclusive jurisdiction of the UK courts.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

Last Updated: [Insert Date, e.g., July 2026]