FAQs

🛒 Orders & Shopping

Can I amend or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact our support team within 30 minutes of placement. Once an order has reached our warehouse fulfillment queue, we are unfortunately unable to alter or cancel it.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay, Google Pay, and PayPal.

Will I receive an order confirmation?

Yes! As soon as your order is placed, an automated confirmation email will be sent to the address provided. If you cannot find it, please check your Spam or Junk folder.

🚚 Shipping & Delivery

What are your UK delivery options and costs?

We offer reliable shipping options across the UK:

• Standard Delivery (3–5 working days): £3.95 (or Free on all orders over £40).

• Express Delivery (1–2 working days): £5.95.

Do you ship internationally?

Currently, we only ship to addresses within the United Kingdom (including the Scottish Highlands, Northern Ireland, and UK islands). We hope to expand to international destinations in the future!

How can I track my package?

Once your order is dispatched from our facility, you will receive a shipping confirmation email containing a tracking link and reference number so you can follow your journey in real-time.

🔄 Returns & Refunds

What is your return policy?

We want you to love your purchase. If you change your mind, you can return any unopened, unused items in their original packaging within 14 days of delivery for a full refund.

Note: Due to hygiene and safety regulations, we cannot accept returns on food products or items that have been unsealed.

How do I initiate a return?

Please email our support team with your order number and the reason for the return. We will provide you with a return authorization and the correct return shipping address.

When will I receive my refund?

Once your return is received and inspected at our warehouse, we will process your refund. It typically takes 3–5 working days for the funds to clear back into your original payment method, depending on your bank.

📞 Support & Company Details

How can I contact customer service?

We are here to help! You can reach our dedicated team via:

Business Name: Sofi Flakes

Business Number: +44 7466 586118

Email: support@sofiflakes.com

Business Address: Sofi Flakes, 95 Walpole Street, Wolverhampton WV6 0AT, United Kingdom

Trade Number:17196283

Are you a registered UK business?

Yes. Sofi Flakes is a legally registered company in England and Wales under SOFI FLAKES LIMITED (Company No. 17196283).